![]() Android smartphone or tablet on Android 6.0 or later.iPhone 4s or iPad2 and above on iOS 8.1 or later.If this doesn't help, try deleting the app and reinstalling it. Follow these links to find the app on Google Play > or in the iPhone App Store >Īlso make sure you're using the latest operating system for your device. Please make sure you're on the latest version of the app. ![]() You can also find out how to restart your hub manually > The app keeps crashing In the meantime, you can test your speed on your computer > We're working on fixing this, so keep an eye out for a new version of the app. This may be because these features won't work with all versions of our Hub. I get an error message when trying to test my speed or restart my Hub If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. ![]() ![]() If you haven't got a bill, we can send you your account number in the post > ![]() If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. If you've forgotten your BT ID username or password, see: I've forgotten my BT ID > The first time you use the My BT App, you'll need to log in using your BT ID and password. If you've forgotten your BT ID username or password, see: "I've forgotten my BT ID". ![]()
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